（1995年10月28日国务院令第185号发布）

    1995-10-28 State Council/Ministries/Commissions

    第一章总则

    Chapter 1 General Principles

    第一条为了保持各级人民政府同人民的密切联系，保护信访人的合法权益，维护信访秩序，制定本条例。

    Article 1 These Regulations are formulated to keep the people's governments at various levels in close contact with the people， protect the legitimate rights and interests of persons making complaint， and maintain the order of the handling of complaint reporting.

    第二条本条例所称信访，是指公民、法人和其他组织采用书信、电话、走访等形式，向各级人民政府、县级以上各级人民政府所属部门（以下简称各级行政机关）反映情况，提出意见、建议和要求，依法应当由有关行政机关处理的活动。

    Article 2 The term "Complaint Reporting" used in these Regulations refers to the activities which citizens， legal persons and other organizations， through letters， telephone or personal appearance， report situations or submit opinions， proposals or requests to the people's governments at various levels or departments of the people's governments at and above the county level （hereinafter referred to as the "administrative authorities"）， and the relevant administrative authorities deal with according to law.

    第三条各级行政机关应当做好信访工作，认真处理来信、接待来访，倾听人民群众的意见、建议和要求，接受人民群众的监督，努力为人民服务。

    Article 3 The administrative authorities at various levels shall properly handle the handling of complaint reporting， carefully deal with letters， receive visitors， attend to the opinions， proposals and requests of the people， subject themselves to the supervision of the people and exert themselves to serve the people.

    第四条信访工作应当在各级人民政府领导下，坚持分级负责、归口办理，谁主管、谁负责，及时、就地依法解决问题与思想疏导教育相结合的原则。

    Article 4 The handling of complaint reporting shall be done under the leadership of the people's governments at various levels. It shall follow the principles of different responsibilities shared by different administrative levels， handling of complaint reporting under the proper jurisdiction from beginning to the end， decision of matters on the spot in the fastest possible time and the combination of problem-resolution pursuant to the law and ideological education.

    第五条各级行政机关的负责人应当阅批重要来信、接待重要来访，研究解决信访工作中的问题，检查指导信访工作。

    Article 5 Top officials in charge of administrative authorities at various levels shall read and make comments or issue instructions concerning important letters， receive important visitors， discuss and solve problems， make inspections and give instructions in the handling of complaint reporting.

    第六条县级以上各级人民政府及其所属部门按照有利工作、方便信访人的原则，确定负责信访工作的机构（以下简称信访工作机构）或者人员，负责具体受理、办理信访事项。

    Article 6 All people's governments at and above the county level and their subordinate departments shall， according to the principle of facilitating the work and convenience for complainants， decide on the administrative authorityization （hereinafter referred to as the "complaint reporting handling office"） or personnel in charge of the handling of complaint reporting， who shall be specifically responsible for receiving and handling complaint reporting