There I was, my first day on the Job as a receptionist, handling one phone call after another like an old pro, when an employee stopped by my desk. "Have you ever done this before?" she asked. "No," I said. "Thought not. You just told that caller, 'The person you want is on vacation. Would you care to hold?'"

作为公司的前台接待员，第一天上班时，我一个接着一个地接听电话，就象那些身经百战的老接待员一样。 当一个员工走过我的桌子时，她问，“你以前干过前台的活吗？” “没有”，我说。 “我想你就没干过。 你刚才跟打电话来的人说，‘你想找的人休假去了。你要不要等一会？’”