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Different ways of talking or writing about future events in English have different meanings. Here are some examples:PREDICTING future events:-It will ...
Making a phone call isn't always easy - especially if you don't know the person on the other end of the line very well... Here are some expres...
Decide which of the verbs fit best in the following sentences. What other verbs could you use instead?be over, call back/ring back, cut off, get throu...
Can you take a message?If you answer the phone and have to take a message, what information should you lnote down?Let's see an example:To: Mr. Fev...
REQUESTING- I'd like you/him to ..., please.Could you..., please?Do you think you could...?Would you mind -ing...?-Sorry. (Certainly.)I'm sorr...
Don't forget that the other person1. wants to understand you easily, so try to speak CLEARLY.2. can't see your reactions, so always confirm th...
On the phone, it's easy to be misunderstood. If you listen following words, can you tell their difference?300 kilos of white mice -- 300 kilos of ...
Would you please spell the name? 在大一点的国际公司中，一般都会有总机接线生（operator）帮你转接各个部门的电话。因此当你听到接线生说：Would you please spell the name?时， 最好能将受话人的名字拼出来；如果名字过长，则可要求接线生...
接到国际电话（international long-distance call）时，一定要问明接线生是哪种电话。当你听到：We have a collect call from时，千万不可随口回答Yes，因为这是一种请受话人付费的电话。当然如果你愿意接通的话，请说：We'll pay for...