Part One

Most large organizations employ a receptionist. The work of a receptionist is interesting and varied. She has a lot of different things to do. The work is also important because the receptionist is the first person visitors see when- they come to a firm. So the -receptionist gives them the first idea of the firm.

Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at, 11:30. Here comes Mr Hussein.

ROSE: Good morning. Can I help you?

MR HUSSEIN: Good morning. Is this Modern Office Ltd.?

ROSE: Yes it is.

MR HUSSEIN: I have an appointment with the Sales Manager at 11-30.

ROSE: May I have your name, please?

MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.

ROSE: Let me see ... Ah yes, Mr Hussein. Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.
(DIALS)
MARIA: Mr Shelli's Office.

ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.

MARIA: Mr Omar Hussein?

ROSE: Yes, he's from the Gulf Trading Company.

MARIA: Oh, yes, that's right. I'll come and fetch him now.

ROSE: Thanks.(REPLACES PHONE) Mr Shelli's secretary is coming down now.

MR HUSSEIN: Thank you.

MARIA: Mr Hussein?

MR HUSSEIN: Yes, that's right.

MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.