Writing(2)
小作文
范文11：A Memo(备忘录)

To: the secretary
From: the manager
Xiao Zhang,
We have decided to refund the customer who had purchased a flawed product from our company. Please write a letter to him informing him of our decision and arrange for him to get the refund. 
Since the quality of our product and service is vital to the well-being of our company, any complaint from our customers must be heeded immediately. You did a fine job by telling me duly. Thank you.
Manager Li