【英文原文】

Suppose a child comes home with a report card with five As and one B. Usually the first thing his parents will say is "Why the B?" What do you think will go through the child’s mind? Did he try for the B? Or should his parents congratulate the child for the B and accept a lower standard? Not at all.

What the child is really looking for acknowledgement and encouragement for the effort in getting the five As. A parent after acknowledging and praising the As, can make clear his expectations of seeing all six As and offer help if needed. If we lower our standards, the chances are pretty good that the performance next time would drop to those expectations.

Similarly at work, an employee does 100 things right and one thing wrong. Guess what the boss picks on.

Acknowledge the positive but don't lower your standards.