A; good morning! The hingland hotel. How may I help you?
B: good morning. I’d like to book a room for Friday night and Saturday night.
A: certainly. What kind of room would you like?
B: a single room please. I hope you’re not fully booked.
A; a single room? That’s fine. In whose name shall I make the booking?
B; jones. According to your website, the nightly rate is $50, including breakfast.
A: we offer a 20% discount for guests staying of Friday and Saturday. The total cost will be $80, including breakfast.
B: thank you very much. I look forward to seeing you on Friday.
A; could I just take your credit card number please? I should mention that there is a cancellation charge of $20.
B: that’s fine. My credit card number is …

Intermediate
A; did you enjoy your weekend at the highland hotel? I heard it’s and excellent place to stay and has good facilities.
B: I had a wonderful time. The rooms are not very big, but they are well furnished. The restaurant is excellent and reasonably priced. There’s a sauna a Jacuzzi.
A: do they have a swimming pool?
B: no, they don’t. they have a beauty parlor, but I didn’t go there.
A: what’s the service like?
B; it’s very good. Check in and check out only took a few minutes. The wait staff is very good. A waiter recommended their baked fish, which tasted wonderful. The hotel was quite full, so I’d suggest making a reservation if you intend to go there. The hotel offers a discount at the weekends.
A: it sounds perfect. Did you have any complaints at all?
B; there was a problem with the internet access, so I couldn’t check my email, but I didn’t complain about it to the management.
A; I suppose you were happy to forget about the outside world.
B; yes, I was. Here’s their business card.
A; thanks. Was there a mina bar in the room?
B; no, there wasn’t. there is a bar on the ground floor and of course you can buy drinks in the restaurant to go with your meal.
A: one of the things I dislike about hotels is that everyone expects tips.
B: I know. At the hingland hotel, they have an interesting policy. When you check out, you put some money in a special box at reception. Each evening, the money in the box is shared equally by the hotel staff.

Words

Facilities swimming pool reception(ist) porter/bell hop waiter/waitress tip mini bar maid
Wake-up call complimentary concierge luggage/baggage