online dispute 网上纠纷

negative comment/feedback 差评

rate this item 给宝贝评分

write a review 评价

buyers shows 买家秀

change or cancel an order 修改或取消订单

track a package/parcel 追踪包裹

returns and refunds 退货、退款

replace or exchange items 换货

return a gift 退还礼品

check return status 查看退货状态

print return label 打上退货标签

prepare package 准备包裹