预定酒店时，为了避免尴尬，我们要学会一些基本的酒店相关的英语口语，今天，小编给大家整理了一些旅游相关的超实用英语口语示例，一起来看看吧！

Dialogue A  Complaint(处理投诉)

C=Front Office Clerk 前台服务员     G=Guest 客人

C：Good evening, Front Office. Can I help you?晚上好，这里是前台。有什么可以为您效劳？

G：This is Ms. Stevenson, Room 1827. I’ve just checked in and I’m not satisfied with my room. 我是1827房的史蒂文森小姐，刚入住的,我对房间不满意。

C：May I know what’s the matter?请问有什么问题吗？

G：The room is too noisy and my husband was woken up several times by the noise the baggage！I didn’t expect such things would happen in your hotel.房间非常的！我没料到你们酒店会发生这样的事情。

C：I’m sorry to hear that, Ms. Stevenson. I’ll try to arrange another quiet room for you .Please wait a moment.(after a while)。We do apologize for the inconvenience.很抱歉有这种事情，史蒂文森小姐。我立刻为您更换另一件更安静的房间，我们为给您带来的不便道歉。

G：That fine. Thank you.好吧，谢谢您。

C：You’re welcome, Ms. Stevenson. Your new room number is 1728 and here is your room key. My name’s Simon, and if there is anything else I can do for you, please don’t hesitate to call me.不客气，史蒂文森太太。这是为您新更换的房间1728的房卡。我叫西蒙，如果有什么我能效劳的，请尽管给我打电话。

Dialogue B  Check out

R：Good morning, sir .can I help you? 早上好先生，有什么可以帮到您？

G：Morning .l would like to check out. 早上好，我想办理退房。

R：Certainly. Can I have your name and room number? 好的！您可以告诉我您的名字和房间号码吗？

G：Thomas Dickson in Room 1218  托马斯.迪克逊 房间号码是1218.

R：A double room for two nights at 800RMB per/night, the meals that you had at the hotel are 250RMB….Here is your bill please check it.  一间双人房住两晚，每晚房费是800元，您在酒店餐厅的消费是250元。。。这是您的账单请您核对一下。

G： Sorry, l am not clear about this item.  不好意思，我对这项消费表示不理解。

R： Oh. This is for the phone calls you made from your room. 这是您从房间内拨打的电话账单。

G： But I didn’t make any calls. 但是我并没有拨打任何电话。

R:  Oh, just a moment. l’ll check it . l’m terribly sorry sir .we made a mistake.we will deduct it from you bill right away. 请您稍等一下我查一下。非常抱歉，是我们的失误，我立即从账单中扣除此项收费。

G:  It seems correct now .Can I pay by credit card?现在看起来账单是正确的了。

R :  Yes, Sir. We will cancel your pre-authorization and charge your bill by Credit Card.好的，先生。我们将会取消您之前刷的预授权再重新收取您的费用。

G:  Yes.好的

R :  Have a nice day! We hope to see you again!好的！先生。祝您有愉快的一天，我们期待能再次见到您！

怎么样，看完了这篇文章，大家是不是对住酒店相关的交际内容有了更多的积累了呢？喜欢就赶快收藏起来吧~