自己若非对方所要找的当事人，无分机的场合可找当事人前来接听，有分机的场合把该通电话转过去即可。大公司或旅馆等场所，通常由总机负责转接电话。对方若不清楚该找哪个部门的人时，应表现出乐于帮忙的态度，可给人留下良好的印象。第一部分、转接来电用语（1） 我看看他在不在。I'll see if he&...
与外商进行商务谈判时大多用英语进行，所以这个时候我们要注意避免跨国文化交流产生的歧义，交谈时尽量用简单、清楚、明确的英语，不说易引起对方反感的话语，如下列这些词语中就带有不信任色彩，可能会客户不愿积极与我们合作。"to tell you the truth"，"I...
Mr Ballito' s secretary， Opal， is very busy nearly all the time. She has to answer letters，take messages，arrange appointments and answer the telep...
Miss Melita Fagurian， who has been working as a shorthand-typist for two years at the National Bank would like to apply for the junior secretary in Mo...
Miss Melita Fagurian telephoned Oral to enquire about the advertisement for a junior secretary. Opal asked her a number of questions， including when s...
In this part we are going to find out how Melita got on with her dictation and typing test. We are also going to hear her interview with Mr Ballito. O...
Making telephone calls is an important part a secretary's work. When Mr Shelli wants to speak to someone on the telephone， Maria gets the call for...
Mr Ballito， the Managing Director of Modern Office Limited often has to make international telephone calls to his customers in other countries.Today h...
Do you remember Mr Hzissein？ He's the man from the Gulf Trading Company. At the moment he is staying at the Plaza Hotel in Dongali. He's stayi...
Today Mr Hussein and other people are telephoning Mr Ballito at Modern Office Limited.But Mr Ballito is not there and so his secretary Opal makes a no...