■服务台常用词汇management经营、管理marketprice市价cashier'sdesk兑换处coin硬币accountingdesk帐务处check_outtime退房时间voucher证件pricelist价目表check,cheque支票sign(动)签字interest利息...
欢迎和问候语：1、Good morning(afternoon , evening) , sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次见面）Glad to meet you .很高兴见到您。3、How are you?您好吗？Fine , Th...
Key Sentences（重点句子）1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。2．What's the price difference？两种房间的价格有什么不同？3．A double r...
Basic english for hotel service...
Key Sentences（重点句子）15．Welcome to our hotel．欢迎光临。16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？17． Let me have a check again．让我再看一...
Key Sentences（重点句子）28．I want a double room with a bath．我要一间有浴室的双人房。29．How much a day do you charge？每天收费多少？30．It is hundred yuan a day including heatin...
Key Sentences（重点句子）44．Yes， we do have a reservation for you．对了，我们这儿是有您预订的房间。45．Would you please fill out this form while I prepare your key card for y...
Key Sentences（重点句子）59．Is this everything， sir？这是全部东西吗，先生？60．Here's the light switch．这是电灯开关。61．Here's the closet and there's the bathroom．这...
Key Sentences（重点句子）72．Is there any place in the hotel where we can amuse our－selves？旅馆里有娱乐场所吗？73．If you want to take a walk， you can go to the garden．...
Key Sentences（重点句子）86．Madam．What can I do for you？夫人。我能为您做些什么？87．I'm looking for a man whose name is John．我在寻找一位男士，他的名字叫约翰。88．Could you tell me hi...