Can you take a message?

  If you answer the phone and have to take a message, what information should you lnote down?

Let's see an example:

To: Mr. Fevrier
Date: 4 Sept.
Message:
Mr. Peter Schulz called from Vienna. Please call him today before 4 pm or any time tomorrow on 01 456 9924 re arrangements for congress on July
Message taken by: J.B.K.

Work in small groups. Imagine that you work for an international firm and that you need to appoint a new telephonist/receptionist as your present one is leaving soon.

What qualities are you looking for in such a person?

What skills should such a person possess?

What kind of training does such a persoin require?