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Settling complaints 处理投诉(2)

分类: 外贸英语 

B:Anyhow,I'd like to change our room.

A:No problem,sir.We'll manage it,but we don't have any spare room today.Could you wait till tomorrow?The American People-to-people Education Delegation will be leaving tomorrow morning.There'll be some rooms for you to choose from.

B:All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.

A:Be sure.I'll make a note of that.Everything will be taken care of.And if there is anything more you need,please let us know.

 

Dialogue B

A:Good evening,ma'am.Did you ring for service?What can I do for you?

B:Yes.The light in this room is too dim.Please get me a brighter one.

A:Certainly,sir.I'll be back right away…Do you mind if I move your things?

B:Oh,no.Go ahead.

A:Thank you…How is the light now?

B:It's much better now.Thank you.

A:You're welcome.And if you need any other things,please let us know.

B:Ah,yes,the room is too cold for me.I feel rather cold when I sleep.Can you turn off the air-conditioning?

A:(Checks)The air-conditioning is already off,ma'am.

B:Maybe I'm getting a cold.

A:Would you like an extra blanket?

B:OK.And would you please get me some hot water,too?I think I need to take some medicine.

A: Certainly,ma'am.I'll be right back…here is a blanket,and hot water for you.Anything else?

B:No,thanks.

A:Good night,ma,am.

Words and Expressions

elevator    n.电梯

corridor    n.走廊,回廊

delegation    n.代表团

extra    a.额外的,外加的

blanket   n.羊毛毯,毯子,毛毡

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