Settling complaints 处理投诉(2)
B:Anyhow,I'd like to change our room.
A:No problem,sir.We'll manage it,but we don't have any spare room today.Could you wait till tomorrow?The American People-to-people Education Delegation will be leaving tomorrow morning.There'll be some rooms for you to choose from.
B:All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.
A:Be sure.I'll make a note of that.Everything will be taken care of.And if there is anything more you need,please let us know.
Dialogue B
A:Good evening,ma'am.Did you ring for service?What can I do for you?
B:Yes.The light in this room is too dim.Please get me a brighter one.
A:Certainly,sir.I'll be back right away…Do you mind if I move your things?
B:Oh,no.Go ahead.
A:Thank you…How is the light now?
B:It's much better now.Thank you.
A:You're welcome.And if you need any other things,please let us know.
B:Ah,yes,the room is too cold for me.I feel rather cold when I sleep.Can you turn off the air-conditioning?
A:(Checks)The air-conditioning is already off,ma'am.
B:Maybe I'm getting a cold.
A:Would you like an extra blanket?
B:OK.And would you please get me some hot water,too?I think I need to take some medicine.
A: Certainly,ma'am.I'll be right back…here is a blanket,and hot water for you.Anything else?
B:No,thanks.
A:Good night,ma,am.
Words and Expressions
elevator n.电梯
corridor n.走廊,回廊
delegation n.代表团
extra a.额外的,外加的
blanket n.羊毛毯,毯子,毛毡