A:Hello!Is this Bank of China?

B:Yes.This is the Client Service Center of Bank of China.What can I do for you?

A:I'm John Smith from America.I have lost my Great Wall International Card.

B:Don't worry about it.When did you loss it?

A:About an hour ago.

B:Do you remember your card number?

A:Well,may be 2630,1611,I just remember the last eight digits.

B:Do you have a PIN number?

A:Yes.It's 575859.

B:Where do you live now?

A:I live in Yangzhou.

B:Do you have any proper credential with you, say, your passport?

A:Yes.I have my passport.

B:Please tell me the number of your passport.

A:CN352467.

B:All right.Your account will be cancelled temporarily based on your loss reporting application and identity certificate.You should go to the card issuing institution where you live for loss reporting formally tomorrow and then renew a card.

A:Thank you. But I am now in Nanjing on business without any money. What should I do?

B:You may go to any business office of Bank of China where you are for an Emergency Assistance Service.

A:Thank you very much.

B:You are welcome.One 24-hour hotline,95566,brings you in direct contact with our Client Service Center.

A:喂！您是中国银行吗？

B:是。这里是中国银行客户服务中心。需要我为您做什么事吗？

A:我是美国人，名叫约翰·史密斯。我把长城国际卡弄丢了。

B:别着急。什么时候丢的？

A:大约一个小时以前丢的。

B:您记得卡号吗？

A:嗯…可能是2630，1611，我只记得后八位数字。

B:有密码吗？

A:有的。密码是575859。

B:您现在住哪儿？

A:我住在扬州。

B:您身边带着有效身份证件吗，比如说护照？

A:对，我带着护照吶。

B:您的护照号码？

A:CN352467。

B:好的。根据您的挂失请求，您得账户将暂时被取消。明天您可以到信用卡发行机构正式申请挂失，然后换新卡。

A:谢谢。但我现在出差南京，身无分文。我该怎么办呢？

B:您可以到就近的中国银行网点，要求紧急援助服务。

A:非常感谢。

B:应该的。只要您拨打24小时热线电话，95566，客户服务中心随时为您效劳。

2

A:Good  morning!Is this the Bank Card department of Bank of China?

B:Yes.Is there anything I could do for you?

A:Well.My Great Wall International Credit card is lost. I want to ask for the Emergency Assistance Service?

B:Certainly.Where are you from?

A:I am from America,working in Yangzhou now.

B:Do you remember your card number?

A:Well,may be 2666,1611,I just remember the last eight digits.

B:Where do you live now?

A:I live in Yangzhou.

B:Please tell me the number of your passport.

A:CN352467.

B:Please fill in this Application Form of Loss Reporting item by item. We will examined it carefully.

A:早安！这是中行银行卡部吗？

B:是啊。需要什么服务吗？

A:嗯，我的长城国际卡丢了，我想请求紧急援助服务，可以吗？

B:当然可以。您是哪国人？

A:我是美国人，现在扬州工作。

B:您记得卡号吗？

A:嗯，可能是2666，1611，我只记得后八位数字。

B:您现在住哪儿？

A:我住在扬州。

B:请把您的护照号告诉我。

A:CN352467。

B:请逐项填写这份挂失申请表，我们将仔细核对。

3 

A:Hello!Xiao Li.This is my filled out Application Form of Loss Reporting.Here you are.

B:We will examine your application form and get authorization from the card-issuing office.Please wait for a while.

A:It doesn't matter.By the way,how much money can I get from you?

B:You will get up to 5,000 RMB yuan.

A:That's enough.

B:Ah.John Smith, we're authorized to pay you 5,000 RMB yuan. Please fill in the withdrawal slip and sign your name on the bottom line.

A:Is that all right?

B:Okay.Show me your passport.

A:Here you are.

B:All right.Here's the money.Please check them.

A:It's correct.Thank you.

B:With pleasure.Anytime and anywhere,ChinaBank is beside you!

A:您好！小李。这是填好的“挂失申请表”，给您。

B:我们要核对您填的表，请求发卡机构授权。请稍等。

A:没关系。顺便问一下，你们能给我多少钱？

B:最多5,000元人民币。

A:够了。

B:啊，约翰·史密斯，我们得到授权付给您5,000元。请填好取款单，把名字签在底线上。

A:这样可以吗？

B:可以，把您的护照给我看一下。

A:您瞧。

B:好的。这是您的钱，请点一下。

A:不错，谢谢。

B:不用谢。即时即刻，中行就在您身边。

4

A:I lost my Great Wall International Card yesterday.

B:I'm sorry to hear that. Have you reported the loss of it?

A:Yes,I have.But, can I get a new one?

B:Exactly. May I know your name?

A:My name is John Smith.

B:Please tell me your card number and PIN number if you have them.

A:The card number is 1666 1611 and the PIN number is 575859.

B:Please show me your identification card.

A:This is my passport.Here you are.

B:We'll have to confirm your identification.When we’re convinced that you've really lost your card, we’ll renew a card for you.

A:When shall I come here to get it?

B:Don't hurry.We will call you up once it’s completed.

A:Okay.

B:Please fill out the application form and pay the handling fee and annual fee.

A:All right.Thank you.

B:I'll be glad to.Once you have a Great Wall Card,we will serve you long-term wherever you are.

A:昨天我把长城国际卡给弄丢了。

B:真遗憾。您办理挂失了吗？

A:是啊。我能办一张新卡吗？

B:完全可以。您叫什么名字？

A:我叫约翰·史密斯。

B:请告诉我您的卡号和密码。

A:卡号是1666 1611，密码是575859。

B:请出示您的身份证件。

A:这是我的护照。给您。

B:我们必须证实您的身份。当我们确信您已将卡丢失，我们会给您补一张新卡。

A:我什么时候来取卡呢？

B:别着急。一旦办好我们就给您打电话。

A:好的。

B:请填写申请书，付手续费和年金。

A:好的。谢谢。

B:很乐意。您一旦拥有长城卡，我行将为您终身服务