这一节我们来继续final exercise接下来的步骤。

Final Exercise: Stage 2 - Organising

Now that you've finished planning your document, you're ready to begin the second stage of the Writing Process.

You're ready to start organising your letter to Billy Ng. You can use the information below to transform your plan into an outline. If you need more help, you can refer to Chapter 2 and Chapter 7.

 30 June 200X

Dear Mr Chan

I am sorry to inform you that a recent incident has negatively affected my good impression of the Bank.

Allow me to explain. On 10 June 200X, I received my monthly Visa card statement. Unfortunately, as I was on a business trip in mid-June, I was unable to send a cheque to settle my account until 22 June 200X.

Then, on the evening of 26 June 200X, I had dinner with friends. Afterwards I tried to pay the bill of HKD3,200 using my Visa card but it was rejected three times. In the end, to my great embarrassment, my guests had to pay the bill for me.

Could you please look into this matter. I thought I had a credit limit of HKD20,000. If this is the case, why was it not made available to me after I settled the June statement?

I am unhappy that the Bank has let an incident like this affect its services.

Yours sincerely

Billy Ng

Billy Ng

ORGANIZE

S (Salutation) 

O (Opening & Purpose)

F (Facts)

A (Action)

R (concluding Remarks)

Final Exercise: Stage 3- Drafting

Now that you've finished organising your document, you're ready to begin the third stage of the Writing Process.

You're ready to start drafting your letter to Billy Ng. If you need more help, you can refer to Chapter 3.

Remember: Only write - don't edit!

Final Exercise: Stage 4 - Revising

Now that you've finished drafting your document, you're ready to begin the fourth stage of the Writing Process.

You're ready to start revising your document.

There is a lot work to do in the fourth stage. You can start by revising the first two "Cs" first.

You need to revise your letter to Billy Ng by making sure your

l        document is complete and

l        paragraphs are cohesive.

If you need more help you can refer to Chapters 3 and 4.

You can continue revising your letter to Billy Ng on the basis of three more 'Cs'.

You need to revise your letter to Billy Ng by making sure your sentences are

l        clear

l        concise and

l        courteous.

If you need more help you can refer to Chapters 5 and 6.