有时，一些访客为了业务上的事情来造访，却又不知道该和公司的哪位负责人去谈。这时候前台就不只负责接待的任务了，还要根据他对公司的了解，将访客领去见合适的负责人。我们来看看Rose是如何处理这种情况的吧。

MR SING: Excuse me. Is this Modern Office Ltd.?

ROSE: Yes, that's right. Can I help you?

MR SING: Well, I'd 'like to see the Director about contracts for office furniture. Here's my card.

ROSE: Thank you. (READING CARD) Mr Sing. Have you an appointment, Mr Sing?

MR SING: Er... No, I'm afraid I haven't.

ROSE: Well, the Sales Manager usually deals with contracts. That's Mr Shelli.

MR SING: Oh, is it possible to see him now?

ROSE: Just a moment please. I'll phone his secretary to see if he's free. Please take a seat.

MR SING: Thank you.

(DIALS)

MARIA: Mr Shelli's office.

ROSE: Hello Maria. Rose here, Reception. I have a Mr Sing here. He wants to know about office furniture contracts. Is Mr Shelli free to see him?

MARIA: Yes, he is. In fact, he's in his office, now. His 10:15 appointment was cancelled. Send Mr Sing up.

ROSE: Right. (REPLACES PHONE) Mr Shelli is free, Mr Sing. Please go up to his office. It's Room 3 on the second floor.

MR SING: Room 3 on the second floor.

ROSE: That's right. The stairs are on the left… or there' s a lift at the end of the corridor.

MR SING: Second floor... I think I'11 take the lift.